Privacy Policy / Terms & Condition

Thank you for visiting us online at www.bunsanddeluchas.com (“website” or “our website”).

“Buns And Deluchas” or “Buns & Deluchas” (B & D) is a wholly-owned Homemade Fast Food Brand from the House of Your Favourite Master Home Baker, Mrs. Seema Makwana, which focuses on putting up and operating Homemade Quick Service Restaurants (HQSRs) in across India. B & D is a Homemade Fast Food Brand with rights to own and operate Home Restaurants or Cafes or Restaurants under the brand name “Buns & Deluchas” in Indian markets.

At B & D, we strive to do everything we can to respect the trust customers have in our brand, and our commitment to your privacy is no exception. We are committed to protecting and safeguarding consumers’ privacy on the internet, especially for children.

B & D’s internet privacy policy

B&D is pleased to provide information to all of its customers about its online privacy policy. Please be assured that B & D uses its best efforts to protect the privacy of visitors to this website.

This Privacy Policy (“Policy”) describes the types of personal information we collect from visitors to our website and users of our Mobile Applications (collectively “Online Services”). This Policy not only sets forth how we use this information, but also provides other details about our personal information practices, and explains how to contact us if you have any questions or concerns.

Consent

By using this site, you agree to the terms of this Policy. Whenever you submit information via this site, you consent to the collection, use, and disclosure of the information in accordance with this Policy.

Types of information we collect and how it is used

When using Online Services i.e. when ordering or registering on B & D’s website or Mobile Applications or when participating in a survey or submitting website feedback, you may be asked to enter your name, email address, mailing address, telephone number, and/or other details. B & D gather such personal information only when voluntarily submitted by you. e.g., personal information may be collected from you in order to get your feedback on our website and our products or to improve our website in order to serve you better, or to quickly process your transactions, or to ensure your entry into one of our contests or sweepstakes. If you do not agree or consent to the submission of such information, you will not be allowed to register yourself or participate in our contests, sweepstakes or use any functions on our website which require such personal information to be submitted.

Sharing of personal information 

B & D may share personal information within the Buns & Deluchas’s Family. The Buns & Deluchas Family includes Buns & Deluchas Corporation, our franchisees, our subsidiaries, and our affiliates. Personal information that you submit to B & D may be disclosed to a third party such as our vendors/suppliers and/or agents, who are employed to provide some of our services; to meet the purpose for which it was submitted. Of course, any use of this information by the Buns & Deluchas Family will comply with this Policy. Occasionally, we may send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not wish to receive such materials, requests should be made directly by contacting us at the email or postal address listed below.

In addition, when you visit our website or use Online Services, we may collect certain information by automated means. The information we collect may include your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the location of mobile device, the Unique Device Identifier (UDID) or Mobile Equipment Identifier (MEID), the network carrier or any other information about your mobile device, the address of a referring website (if any), and the pages you visit on our website. We may use this information to operate, maintain, and manage our Online Services and to provide services such as technical support. We provide additional information regarding our use of “cookies” in this Privacy Policy below.

When using the Buns & Deluchas internet ordering system additional information is collected when you place an order online. This information assists in the delivery to your door and to verify your online payment. The internet order system also stores information about your order to help you remember and re-order the same menu in the future.

Credit card and net banking details

B & D does not store any of your credit cards and/or net banking details. We work with third-party secured payment providers to handle online transactions that might store card information based on the user’s consent.

Mobile devices and location information

Mobile Apps may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, or cell tower proximity. B & D uses this information for location-based services that you request such as locating nearby Buns & Deluchas Home restaurants or identifying special offers that may be of interest to you. For most mobile devices, you are able to withdraw your permission for B & D to acquire this information on your location through the device settings. If you have questions about how to disable your mobile device’s location services, we recommend you contact your mobile device service provider or the device manufacturer. If you would like us to delete the location information we have collected, please contact us at the email or postal address listed below. Please note that the applications may not function properly following deletion and that we may be required by law to retain certain information.

B & D does not sell personal information to third parties outside the Buns & Deluchas Family though, with your permission, such personal information may be, subject to compliance with this Policy, transferred, shared, or disclosed to third parties including third-party service providers outside the Buns & Deluchas Family. Such personal information may be transferred, shared, or disclosed securely via modern cryptography e.g. over HTTPS. In case personal information (which includes the online behavioral analysis of the user of Online Services) is shared, transferred, or disclosed to third-party service providers, it shall be done so only for the purpose of personalizing your online ordering experience, we will, on occasion send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from Buns & Deluchas business partners. If you elect to receive such materials, B & D will not share your personal information with such partners but rather will send a mailer or email on behalf of the partners.

B & D reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the sites, to fulfill your requests, or to co-operate in any law enforcement investigation or an investigation on a matter of public safety or if your personal information is collected in connection with a joint promoter to disclose such information to that joint promoter for marketing and research purposes or if B & D feel you might like to know about a third party's goods and services we may supply that personal information to that third party. (We know that many of our guests enjoy receiving these excellent offers)

Location Information

To participate as a Delivery Agent, you must permit the Delivery Agent App Services to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device when the delivery Agent app is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin or engage in delivery through the Buns & Deluchas. Services (a “Delivery”), connect you with delivery opportunities in your zone and track the progress and completion of your Deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the Delivery Agent Mobile App. If you choose to disable the location feature through the settings on your device or Platform, will not receive precise location information from your device, which will prevent you from being able to Trip and receive delivery opportunities in your area.

Sensitive information

B & D will not collect, use or disclose sensitive information except with your specific consent.

Children’s privacy notice

B & D understands the importance of privacy to visitors to and users of our Online Services. We are especially committed to protecting the privacy of children who visit or use our Online Services.

A . WHAT PERSONAL INFORMATION DO WE COLLECT?

 

1 . We may offer many features on our website, like games and other activities, which do not require a child to provide any personal information. On occasion, however, we may collect personal information, such as an email address from children as part of an activity. For example we may collect a child’s email address to notify the child if he or she has won or lost a contest or activity. In that event, we will notify the child using the email address the child supplies. We will not keep the address or use it for any other purpose.

2 . We may collect a child’s email address in order to respond to a request from the child on a one-time basis, such as to send the child a screen saver. In this case, we promptly delete the email address from our system once we have responded, and we do not use the address for any other purpose.

3 . B & D will not condition a child’s participation in any online activity on the child’s disclosure of more personal information than is reasonably necessary to participate in that activity.

 

B . HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT?

 

1 . We use email addresses submitted by a child in order to respond to the child’s request or to notify the child if he or she has won or lost a contest or activity entered by him/her.

 

C . HOW DO WE SHARE PERSONAL INFORMATION?

 

We may share a child’s personal information with third parties to the extent reasonably necessary to protect the

security or integrity of our online services, take precautions against liability or respond to judicial process or

requests from other governmental authorities; or when we believe disclosure is necessary or appropriate to

prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal

activity.

1 . We also may share personal information collected by us with vendors/ suppliers and/or agents that perform services for B & D. These services may include hosting our website, providing technical services to B & D, fulfilling requests, or administering activities.

Access

B & D will take reasonable steps to ensure that the personal information collected is accurate, complete, and up-to-date. You can access and edit/modify your personal information i.e. name, postal address, and contact details at any time.  B & D will take reasonable steps to protect personal information from misuse, loss, and unauthorized access, modification, or disclosure.

Cookies

“Cookies” are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies allow the website to remember important information that will make your use of the sites more convenient. Like most websites, B & D uses cookies for a variety of purposes in order to improve your online experience. e.g., we track the total number of visitors to our website on an anonymous aggregate basis. We may also employ cookies so that we recognize you when you revisit our sites and to keep track of the items/pages you view on our website to help us customize your experience. For example, once you have placed an order you may be offered the opportunity to personalize your order so that the system remembers it for future use.

We may associate personal information with a cookie file in those instances.

With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.

Links to other sites

The policies of B & D’s website may vary from other Buns & Deluchas sites operated by other Buns & Deluchas entities, because of local customs, practices, or laws or due to circumstances unique to those sites. In all cases, however, we will honor the commitments to our customers set forth in this policy regarding the collection and use of personal information.

Refund Policy

Upon delivery, the customer shall pay in cash all charges (including delivery charges mentioned) incurred in connection with the order. Alternately, while placing the order on the Buns 7 Deluchas's website www.bunsanddeluchas.com, customers may choose the online payment option, upon which they shall be redirected to an external payment gateway, on which they are required to follow the payment gateway’s separate instructions for effecting online payment. The payment gateway is not under BUNS & DELUCHAS’s control, and BUNS & DELUCHAS is not responsible for and shall not be liable to any extent or in any manner for any payment-related or internet-related issues faced by customers in relation to online payments including payment refunds, and customers shall indemnify and keep fully and effectively indemnified BUNS & DELUCHAS and its affiliates in this regard.

Cancellation Policy

The order once placed and confirmed from our Delivery kitchen can not be canceled. However, any order placed can be canceled by the respective customer/s before receiving the confirmation of the order from our delivery kitchen. 

Changes to our privacy policy

If we change our Policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our Policy. Your continued use of the sites will be deemed acceptance of the Policy.

 

How to contact us

If you have any questions about B & D’s Internet Privacy Policy, please contact us at:

Mobile: +91 9892280943 / +91 85916 57704
Email: info@bunsanddeluchas.com